Let’s get you listening.
Find a quick answer below, or contact Storyline Support. Tell us what happened and which iPhone or iPad and iOS version you’re using. Please don’t email audiobook files or payment details.
Contact Storyline Support
For import, playback, purchase, privacy or backup questions, email us and we’ll help you troubleshoot.
Common questions.
How do I import a book?
In Storyline, tap the import button and choose files from Files. You can also share supported audio files or ZIPs to Storyline from another app. For a folder with multiple tracks, select the folder and import it as one book. Track order follows filename order.
A file imports, but it won’t play
Playback depends on the codecs supported by iOS. Try an M4B, M4A or MP3 copy of the book. If the issue continues, email support with the file extension and a description of what happens. Don’t send the audio file itself.
Where is my progress saved?
Progress is saved locally on the device. Storyline does not currently sync your library between devices. Use the ZIP backup option in Settings to save a copy you can restore later.
How do I restore a purchase?
Open Storyline Settings and choose Restore Purchases while signed in to the Apple Account that made the purchase. Apple handles the transaction and restore process.
Will the free trial charge me?
No. The optional seven-day trial does not convert to a paid purchase. When it ends, you can choose whether to buy the one-time lifetime listening unlock.